FAQ
Orders
Where is my order?
You get a confirmation email when the order is placed, and a tracking link when it ships. You can also sign in to your account.
Can I change my order?
Yes, if it has not shipped. Email service@boinne.com. After the status is shipping or delivered, the order cannot be edited.
Payment
What cards do you take?
Visa, Mastercard, and American Express where the checkout provider supports them.
What currency is the charge?
US dollars. Your bank converts the charge if your card uses another currency.
Shipping
Where do you ship?
The United States, the United Kingdom, and Brazil.
How long does it take?
Packing is usually 3 to 7 business days. Transit after that depends on the country. See the Shipping Policy for the current estimates.
What if I am not home?
The carrier may try again or leave a pickup notice. That depends on the local carrier.
Returns
Do you accept returns?
Yes, within 14 days of delivery, if the item is unused and was sold on this store. Email us to start a return or an exchange.
Is return shipping free?
We pay return shipping when the item is damaged or incorrect. For other returns, the return postage is deducted from the refund or paid by you.
How long is a refund?
After we receive and accept the return, the refund is issued within 14 days.